Terms and Conditions - Gardener Purley

Welcome to Gardener Purley. By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before engaging our services.

1. Services Provided

Gardener Purley offers a range of gardening services including:

Lawn maintenance
Planting and landscaping
Garden design and consultation
Tree and shrub care
Pest and disease management

All services are provided by trained and experienced professionals committed to maintaining the highest standards of quality.

2. Booking and Scheduling

Appointments can be booked via our website or by phone. Upon booking, you will receive a confirmation email outlining the details of your service.

Booking times are subject to availability.
Clients are advised to provide accurate information to ensure timely service.
Gardener Purley reserves the right to reschedule appointments in unforeseen circumstances.

2.1 Cancellation Policy

If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Cancellations made within 24 hours may incur a cancellation fee.

3. Payment Terms

All services are invoiced upon completion. Accepted payment methods include:

Credit/Debit Cards
Bank Transfers
Cash Payments

Invoices are due within 14 days of issuance. Late payments may incur interest charges as per our Late Payment Policy.

3.1 Pricing and Estimates

Gardener Purley provides estimates based on the scope of work discussed. Prices are subject to change if additional work is required beyond the initial agreement.

4. Client Responsibilities

Clients are expected to:

Provide access to the property at the scheduled time.
Communicate any specific requirements or preferences clearly.
Ensure that the garden area is safe and free from hazards.

Failure to adhere to these responsibilities may affect the quality and timeliness of the services provided.

4.1 Property Access

Clients must ensure that our team has unrestricted access to the areas where services are to be performed. This includes providing keys or access codes if necessary.

5. Satisfaction Guarantee

Gardener Purley strives for complete client satisfaction. If you are not satisfied with our services, please contact us within 7 days, and we will address your concerns promptly.

Complaints must be made in writing.
We may offer a redo of the service or a partial refund based on the situation.

5.1 Limitation of Liability

While we take all necessary precautions, Gardener Purley cannot be held responsible for damages resulting from:

Pre-existing conditions of the property
Unforeseen environmental factors
Client negligence

6. Privacy Policy

Your privacy is important to us. We collect personal information solely for the purpose of providing our services. All data is handled in accordance with applicable privacy laws.

We do not share your information with third parties without your consent.
Data is stored securely and is only accessible to authorized personnel.

6.1 Data Protection

Gardener Purley complies with all relevant data protection regulations to ensure your personal information is safeguarded against unauthorized access or disclosure.

7. Changes to Terms and Conditions

Gardener Purley reserves the right to modify these Terms and Conditions at any time. Clients will be notified of any significant changes through our website or via email.

Continued use of our services constitutes acceptance of the updated terms.
It is the client's responsibility to stay informed about any changes.

7.1 Effective Date

Any changes to the terms will be effective immediately upon posting on our website, unless otherwise specified.

8. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts in this region.

8.1 Dispute Resolution

In the event of a dispute, both parties agree to seek resolution through mediation before pursuing legal action.

9. Intellectual Property

All content provided by Gardener Purley, including logos, designs, and written materials, are the intellectual property of the company and are protected by copyright laws.

Unauthorized use or reproduction of our content is prohibited.
Clients are granted a limited license to use materials solely for personal purposes.

9.1 Trademarks

All trademarks, service marks, and trade names are the exclusive property of Gardener Purley and must not be used without explicit permission.

10. Termination

Gardener Purley reserves the right to terminate services immediately under the following conditions:

Breach of these Terms and Conditions
Non-payment of invoices
Unacceptable behavior towards staff

Upon termination, clients are responsible for any outstanding payments for services rendered up to the termination date.

10.1 Consequences of Termination

Termination of services does not absolve the client from any financial obligations incurred prior to termination.

11. Indemnification

Clients agree to indemnify and hold harmless Gardener Purley from any claims, liabilities, damages, or expenses arising out of the use of our services.

This includes third-party claims related to the services provided.
Indemnification obligations survive the termination of the service agreement.

11.1 Insurance

Gardener Purley maintains appropriate insurance coverage to mitigate potential liabilities, ensuring protection for both the company and its clients.

12. Force Majeure

Gardener Purley is not liable for any failure to perform its obligations due to causes beyond its reasonable control, including but not limited to natural disasters, war, or pandemics.

In such events, Gardener Purley will make reasonable efforts to reschedule services.
No penalties will be imposed for non-performance resulting from force majeure events.

12.1 Notification

Clients will be notified promptly in the event of any force majeure circumstances affecting scheduled services.

13. Miscellaneous

These Terms and Conditions constitute the entire agreement between Gardener Purley and the client, superseding all prior agreements or understandings.

If any provision is found to be unenforceable, the remaining provisions will continue in full force.
Gardener Purley’s failure to enforce any right or provision does not constitute a waiver.

13.1 Severability

Should any part of these terms be deemed invalid, it will not affect the validity of the remaining sections.